PACKAGING
You will always receive your order well protected, in a cardboard box or bubble wrapped.
Inside the box you will find your order, wrapped in our corporate tissue paper.
If your order is a gift, just indicate it at the end of the checkout process and, if you want, we can include a personalized handwritten message.
In addition, with all our pieces we deliver a felt bag, perfect for you to keep them protected. to keep them protected. They are perfect to take your pieces with you when you travel.
ORDERS
Our orders are shipped through the courier company Mail Boxes.
As a general rule, orders are shipped Monday through Friday. Those placed before 17:00h will be shipped the same day 17:00h will be shipped the same day as long as the payment has been verified, if not, they will be shipped the following day. will be shipped without delay the following day.
All our pieces are handmade, we do not produce on a large scale, but are very limited series, and in 99 percent of cases they are unique. very limited series, and in 99 percent of the cases they are unique pieces. For this reason, and although it is not is not usual, it is possible that at some point we run out of stock of some product, because each stone is different and it could be that there are stone is different and it could be that it has to be replaced by a similar one. If this happens, we will inform you will inform you immediately, but we will need a maximum period of 30 calendar days to replace it and be able to send it. to be able to send it. Of course, as soon as we have the product, and as soon as possible within the period mentioned above, we will send it to you so that you can we will send it to you so that you can enjoy the jewel as soon as possible.
In addition, if you do not wish to wait the maximum period of 30 calendar days, we will provide you with information about other substitute products of equal quality and value to the one you have chosen about other substitute products of equal or superior quality and value to the one you have chosen.
If you do not want to wait and none of the substitute products satisfy you, we will refund any amount you may have paid any amount you may have paid.
For this reason, we recommend you to be somewhat proactive with your purchases and that if you need something urgently, please contact us before making your purchase urgently, please contact us before making your purchase. In the fixed telephone 947279745 or by whatsApp at 680855773.
SHIPPING PROCESS
The order is delivered to the courier company once it has been verified that the payment has been made correctly payment has been correctly executed.
Once the payment has been verified, we will provide you with a tracking number so that you can check the status of your shipment on the carrier's website on the transport company's website the status of your shipment and be aware of the arrival of the package package.
From the time the product is delivered to the courier company, the time between the placement of the order and the date of delivery in order and the date of delivery in normal conditions will be:
- National Peninsula: 24 - 48 hours
- Canary Islands and Balearic Islands: 48 - 72 hours
- European Union: 24 - 48 hours
- United States, Canada, Mexico, Rest of Europe: 48 - 72 hours
- Rest of the countries: 3 - 6 Business Days
Some considerations to take into account:
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Orders are shipped Monday through Friday.
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Orders placed on weekends, from Friday night through Sunday, will be shipped on Monday of the following week will be shipped on Monday of the following week.
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No shipments are made on holidays and non-working days.
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Deliveries are made from Monday to Friday.
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Changes of delivery address after the order has been notified will be charged as a new shipment will be charged as a new shipment. Please make sure that at the delivery address indicated there is someone at the delivery address be someone there to receive the package. If you see that the address is wrong when you place the order please write to us as soon as possible so that we can correct it before shipping.
WORLDWIDE SHIPPING
For worldwide shippings, please contact: shop@laurajorge.com
Orders delivered to countries outside the EC fiscal area do not have VAT (ES Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which LAURA JORGE JOYAS will not accept liability.
DELIVERY
Without prejudice to the provisions of the clause regarding the availability of the products and circumstances, we will endeavor to ship the order before the delivery date shown on the Order Confirmation in question.
These deadlines may be extended up to 30 days for any of the following reasons following reasons:
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Product out of stock.
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Product customization.
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Specialty items.
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Unforeseen circumstances not attributable to LAURA JORGE JOYAS S.L.U.
If for any reason we are unable to meet the delivery date, we undertake to contact the Customer as soon as possible (from the date the order was placed) the Customer as soon as possible (from the date on which the order was placed). and we will inform about this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the amount paid.
Please note, however, that no home deliveries are made on Saturdays, Sundays or holidays. or holidays.
For the purposes of these Conditions, "delivery" shall be deemed to have occurred or the order to have been "delivered" at the time you or a third party indicated by you acquires the goods delivery" or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the package material possession of the package, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address agreed delivery address. We therefore recommend that you always check that the address you provide is correct is correct. If a shipment has been delivered, but you do not have possession of it, the responsibility is your responsibility.
FAILURE TO DELIVER
The Customer undertakes that you or a third party indicated by you will be at the address indicated to receive the package.
If you are not at the address indicated the first time, the carrier will insist up to three times.
If it is impossible to deliver your order, your order will be returned to our warehouse. Also, LAURA JORGE will contact you explaining where your order is and how to have it sent back to you to have it shipped again.
Additional costs arising from the impossibility of delivery due to the provision of an incorrect delivery address, incorrect telephone and/or email contact, or repeated absence of the customer incorrect delivery address, incorrect telephone and/or email contact, or repeated absence of the addressee, or failure to pick up your package from the or for not withdrawing the package from the carrier's warehouse after the deadline set by each transport according to their the time limit set by each carrier according to its conditions, shall be borne by the purchaser.
Please note that the carriage resulting from the termination of the Contract is subject to an additional cost, for which we shall be entitled to pass on the corresponding costs.
TRANSFER OF RISK AND OWNERSHIP
The risks of the products shall be borne by the customer from the time of delivery.
The customer will acquire ownership of the products when LAURA JORGE JOYAS receives full payment of all amounts due in respect thereof, including shipping costs, or full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery (as defined in the preceding clause), if this takes place at a later time.