General Conditions

SPECIFIC CONDITIONS OF THE ONLINE SALES CONTRACT

This document (together with all the documents mentioned therein) establishes the Particular Conditions of the Purchase Contract that apply to sales of products offered through the page "www.laurajorge.com" (hereinafter, WEBSITE). Along with the offer, the price and the description of the same fixed through said web page, and, in its case, the particular conditions of the same ones gathered in the present document (particular conditions), will govern the legal relation between LAURA JORGE JEWELS, and the CLIENT, making up the entire agreement between LAURA JORGE JOYAS and the CLIENT.
The period of validity of these General Contracting Conditions will be the time they remain published on the website, and will refer to the acquisition of Products at the time such conditions were available.
The use by the client of the services proposed in the WEBSITE presupposes, in any case, the acceptance of these Particular Conditions of the Online Purchase Agreement, in the version published by LAURA JORGE, at the moment of the purchase order. Therefore, it is convenient that the client reads these Particular Conditions before proceeding to make a purchase, as well as the general terms and conditions of use of the portal
We ask you to also read our Legal Notice, Privacy Policy and Cookies Policy before placing an order. By using this WEBSITE or placing an order through it, the customer consents to be bound by these Terms and our Privacy Statement, so that, if you are not in accordance with all the Conditions and the Privacy Statement, You must not use this website or place any order.

LAURA JORGE JOYAS reserves the right to review and modify these Conditions of the online sales contract at any time. It is your responsibility to read them periodically, as the conditions in force at the time of conclusion of each Contract (as it is defined below) or in the absence of this, at the time of use of the website will be those that are applicable .
The CLIENT will be subject to the policies and Conditions in force at the time he uses the WEBSITE or make each request, unless by law or decision of government agencies we should make changes retroactively in those policies, Conditions or Privacy Statement, in whose case, the possible changes will also affect the orders that the CUSTOMER had previously made.
If you have any questions related to the Conditions or the Data Protection Policy you can contact us through our email: info@laurajorge.es

LAURA JORGE JEWELS - OUR DATA
The sale of items through this WEBSITE is made under the name LAURA JORGE JOYAS whose ownership corresponds to Laura Jorge Renes with address at C / Lain Calvo, 32, 09003 BURGOS, with CIF 71265935K.

CLIENT - YOUR DATA AND YOUR VISITS TO THIS WEB PAGE

The CUSTOMER, must be of legal age, his data are those that have been recorded by him in the corresponding forms. All data included in these forms have been entered directly by him, so the responsibility for the authenticity of the same corresponds, directly and exclusively, to the CLIENT.

The information or personal data that THE CLIENT provides us will be treated in accordance with the provisions of the Privacy Policy. By using this WEBSITE, THE CLIENT consents to the processing of said information and data and declares that all the information or data that you provide is true and corresponds to reality.

OBJECT OF THE CONTRACT
Through the acceptance of these general conditions, LAURA JORGE JOYAS undertakes to make available to the CLIENT the Products acquired through the web page www.laurajorge.com and the CLIENT agrees to pay the price indicated at the time of delivery. Make the purchase.

LAUR JORGE JOYAS does not allow the acquisition of the Products offered through its website for its subsequent resale. Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.

USE OF OUR WEBSITE
Through the acceptance of these conditions, it is obliged to make available to the CUSTOMER the Products acquired through the website www.laurajorge.com and the CLIENT agrees to pay the price indicated at the time of purchase.

By making use of this website and placing orders through it, you agree to:

Make use of this website only to make queries or legally valid orders.
Do not make any false or fraudulent order. If fraudulent, speculative or bad faith acts are reasonably detected, LAURA JORGE reserves the right to cancel a customer's access account in the use of this service, as well as inform the pertinent authorities.
LAURA JORGE does not allow the acquisition of the Products offered through its website for subsequent resale. Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.
Provide us with your email address, postal address and / or other contact information in a truthful and accurate manner. Also, you agree that we may use this information to contact you if necessary.
If you do not provide us with all the information we need, we will not be able to process your order.


AVAILABILITY OF THE SERVICE
The articles offered through this web page are available for shipment to Spanish, European and the rest of the world.
The Service will be available permanently twenty-four 24 hours a day. LAURA JORGE informs the buyer that there may be anomalies or interruptions in the availability or operation of the Service due to causes not attributable to LAURA JORGE (technical problems of Internet providers, telecommunications, problems at the buyer's terminal, etc.). that the period for making the purchase may be extended.

AVAILABILITY OF THE PRODUCTS
All product orders are subject to their availability.

If there are no items in stock, we reserve the right to send the product within a maximum period of 30 calendar days. In addition to providing information about substitute products of quality and equal or greater value that you can order. If you do not want to wait 30 calendar days or place an order for these substitute products, we will refund any amount you may have paid.

UNDER AGE
This WEBSITE is not directed to minors.

By using the purchase service through the WEBSITE regulated in these Particular Conditions, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

If you are a minor, you must inform your parents or guardians about these General Purchase Conditions. It is your parents or guardians who must express their acceptance before using this WEBSITE or making any purchase in it.

We do not knowingly collect or store information about minors. If we are informed that a minor has made a purchase without the consent of his father, mother, or legal guardian, immediately, upon request of the aforementioned responsible, we will proceed to the cancellation of the sale and refund of any amount of money paid after of the return of the product.


FORMALIZATION OF THE CONTRACT
There will be no contract between THE CLIENT and LAURA JOGE in relation to any product until the order has been expressly accepted by LAURA JORGE (even if you had already made the charge in your account). If the offer is not accepted and a charge has already been made to your account, the amount will be refunded to the customer in full.

To place an order, THE CLIENT must follow the complete online purchase procedure. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). It must be taken into account that this does not mean that your order has been accepted, since it constitutes a mere offer to LAURA JORGE to buy one or more products. All orders are subject to acceptance by LAURA JORGE that will confirm such acceptance by sending an email informing that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between LAURA JORGE and the client (the "Contract") will be formalized only when the Confirmation of Shipment with its corresponding invoice is sent to said client.

Only those products related to the Shipping Confirmation will be the object of the Contract. Not being obliged to supply any other product that could have been the object of order by the customer until the shipment of the same is confirmed in a separate Shipping Confirmation.

There may even be exceptional circumstances (in accordance with Law 10/2010, of April 28, on the prevention of money laundering and money laundering).
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REGISTRATION PROCESS
For the acquisition of the Products offered by this LAURA JORGE JOYAS through its website, www.laurajorge.com, it is not necessary to register.

However, if the CUSTOMER so wishes, they can register at any time before starting the purchase process, or, as the case may be, during the purchase process.

In the registration process, the CLIENT is solely responsible for the quality of the data entered by him in the forms, and accepts the obligation to provide accurate, accurate and complete information about his identity, as requested in the registration forms , purchase and accreditation, as well as update all registration data so that they remain true, accurate and complete.

The CLIENT may at any time modify and / or update their data by accessing their user account within the WEBSITE. It is advisable to always confirm that the data entered and / or modified are correct, especially your email address and your order delivery address, to avoid possible future inconveniences.

To be able to register, it is essential to be of legal age in accordance with Spanish legislation, being able to be a resident of any country in the world.

Once the CUSTOMER has entered their data and clicked on the send button, we will send you a confirmation email in order to authenticate the data you have provided during your registration. The sending and receiving of said email is automatic and in any case within 24 hours after sending the registration request.

If the CLIENT has not received the email in said period of time, it may be due to a punctual failure of the communications or to an error in the email address that you have provided. In both cases, the CLIENT must contact LAURA JORGE JOYAS as soon as possible via email: shop@laurajorge.com

If the CUSTOMER provides any false, inaccurate or incomplete information, or if LARA JORGE JEWELS had sufficient reasons to suspect that such information was false, inaccurate or incomplete, it shall have the right to deny access and present or future use of the web, or of any of services.

PURCHASING PROCESS
For the acquisition of the products offered through the website www.laurajorge.com, it is not necessary to register in the same but accept the legal notice, conditions of purchase and the corresponding privacy policy.

The personal data must be indicated with complete accuracy to avoid confusion or incidents in the provision of the service, and the delivery of the purchased products.

The products you wish to purchase should be selected and added to the shopping cart by clicking on the corresponding icon.

Once you have selected all the Products that you wish to buy, these will have been added to your shopping cart, for the purchase of the same, the CLIENT must access that shopping cart, where the corresponding purchase form will appear, together to an identification summary of the selected Products, their total price, the applicable taxes and, where appropriate, the applicable shipping costs.

The next step will be to process the order and make the payment, for it the CLIENT must follow and complete all the steps of the purchase process, fill in the corresponding form with your data or incorporate your user data if you are already registered, and indicate the delivery address of the product.

During the purchase process, before making the payment, you can modify the data of your order.

If the CLIENT provides any false, inaccurate or incomplete information, or if LAURA JORGE JOYAS has sufficient grounds to suspect that such information was false, inaccurate or incomplete, reserves the right to cancel the purchase of the CLIENT. In such case, LAURA JORGE JOYAS will inform the CUSTOMER, and will proceed to the return of the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen ( 14) days following said communication.

The verification of the completed data will be solely and exclusively the responsibility of the CLIENT. LAURA JORGE JOYAS will not be liable to the CUSTOMER for errors and inaccuracy of the order if the Products included in the order confirmation have been sent.

Once the purchase form is completed, the CLIENT must select the desired payment method, accept these Conditions and, once accepted, and confirm the order. Depending on the form of payment selected, the CUSTOMER may be redirected to an online payment platform where they can complete the purchase using any of the accepted payment systems.

Once the transaction is confirmed, the CUSTOMER will receive a communication by e-mail in which the information of his order and the corresponding invoice are detailed. Failure to receive this message may be due to a temporary problem of communications on the network or to a typing error in the email address communicated. In both cases, the CLIENT must contact customer service through the e-mail address: shop@laurajorge.com

Likewise, we recommend that you review the information included in this email, and in case of detecting any error, contact customer service through the email address: shop@laurajorge.com

PAYMENT WITH CREDIT / DEBIT CARD
If you choose to pay by credit card, the CLIENT's order will be charged through the CECA payment gateway that codes your bank details when they are transmitted over the internet.

For security reasons, all orders paid by bank card will be verified. CECA accepts Visa, American Express and MasterCard cards registered in the secure payment system Verified by Visa.
Credit cards will be subject to checks and authorizations by the issuer of the same; If said entity does not authorize the payment, LAURA JORGE JOYAS is not liable for any delay or failure to deliver and, ultimately, for not proceeding to formalize the sales contract with the customer. If your payment is rejected, you can contact customer service at shop@laurajorge.com so we can help you finalize your order.
When your request and the data have been verified, the products purchased will leave our establishment to be sent and the payment will be deducted from your account. Note that your billing address must be entered exactly as it appears on your bank statement.

Verification number of the credit card:

To maintain your own security and prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card.
The CVV is a numeric 3 or 4 digit value that provides an encryption control of the information recorded on the card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number. This security feature is designed to protect the consumer against fraud. Your CVV will not be stored in our systems and you will have to provide the number each time you make a purchase at www.laurajorge.com. Click here to learn more about the CVV.

 

PAYMENT WITH PAYPAL ACCOUNT
If you prefer to pay with your PayPal account you should know that Paypal allows you to pay directly without communicating the financial data on the Internet. PayPal automatically encrypts confidential data with the help of the best technologies available in the market. LAURA JORGE JOYAS is not responsible for the charges that may be made by Paypal in your account due to cost commissions or verification of veracity.
Whether the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. In both cases, the breakdown corresponding to the Value Added Tax if applicable and the shipping costs will be included. Please, you can request it via email to shop@laurajorge.com

LURA JORGE JOYAS reserves the right to cancel an order if it is considered that the data provided by the CLIENT can not be verified, or if it considers that the Product has been acquired by the CUSTOMER for resale.

PAYMENT THROUGH BANK TRANSFER
Those CLIENTS who have chosen to make the payment by bank transfer will access a page where they are instructed to make a bank transfer to our current account number.

The customer must therefore order the transfer to the bank account of online commerce as soon as possible for the total amount of the order (the product plus the delivery costs at home), keep in mind that the sooner the transfer is made, the sooner the order in their hands.

We ask you to please be detailed with the concept of the transfer, do not forget to indicate your ID and / or the order number, this way it will be easier for us to identify the payment and proceed with the subsequent delivery of your order.

Once the transfer has been processed, you can contact us by sending your proof of transfer order via email to shop@laurajorge.com.

At the time that LAURA JORGE JOYAS has proof that the order has been paid, the product purchased will be sent without delay.

Once the product is placed in the warehouse, the order will be processed, ordering the online store from a carrier (Seur, MRW, etc.) that will take it to our address, after confirmation of delivery to the consumer by e-mail and / or message SMS to your mobile.


SAFE PURCHASE
LAURA JORGE is committed to protecting the personal information of our customers. The collection, storage and transmission of personal information through the WEBSITE is done in an encrypted form by using the Secure Socket Layer (SSL) security protocol, an encryption system that confers total security in the transmission of data.

To make sure your application is secure, simply check it in your Internet browser while in the order section. Most browsers use some kind of symbol to alert you to the fact that you are on a secure website.

If our security department suspects any anomaly or fraud, LAURA JORGE JOYAS reserves the right to cancel the transaction for security reasons.

We save your shipping and billing information when creating an account with us, but that information will not be used by anyone other than LAURA JORGE JOYAS and the third parties that provide services related to the WEBSITE.

PACKAGING
You will receive your order always well protected, in a cardboard box or wrapped in a bubble.

Inside the box you will find your order, protected by more bubbles, wrapped in our corporate tissue paper.

If your order is a gift, you only have to indicate it at the end of the purchase process and, if you want, we can include a personalized message written by hand.

In addition, with all our pieces we deliver a felt bag, perfect so that you can keep them protected. They are perfect to carry your travel pieces afterwards.


ORDERS
Our orders are sent through the Mail Boxes courier company.
As a general rule, orders are sent from Monday to Friday. Those made before 5:00 p.m. will be sent that same day as long as the payment has been verified, if it has not been possible, they will be sent without delay to the next day.

All our pieces are made by hand, we do not produce on a large scale, but they are very limited series, and in many cases unique pieces. For this reason, and although it is not usual, it is possible that at some point we may run out of stock of a product. If this happens, we will notify you immediately, but we will need a period of up to 30 calendar days to replace it and be able to send it. Of course, as soon as we have the product, and as soon as possible within the aforementioned period, we will send it to you so you can enjoy it as soon as possible.

In addition, if you do not want to wait for the maximum period of 30 calendar days, we will provide you with information about other substitute products of quality and value equal to or greater than the one you had chosen.
If you do not want to wait and none of the substitute products satisfies you, we will reimburse you for any amount you may have paid.

For this reason, we recommend you to be a little forward looking with your purchases and if you need something urgently, please contact us before making your purchase.

SHIPPING PROCESS
The order is delivered to the courier company once it has been verified that the effective execution of the payment has been executed correctly.

When the payment has been verified, we will provide you with a tracking number so that you can check the status of your shipment on the Envialia website and be aware of the arrival of the package.

Since the product is delivered to the courier company, the period between placing the order and the delivery date under normal conditions will be:


- National Peninsula: 24 - 48 hours

- Canary Islands and Balearic Islands: 48 - 72 hours

- European Union: 24 - 48 hours

- United States, Canada, Mexico, Rest of Europe: 48 - 72 hours

- Other Countries: 3 - 6 Business Days


Some considerations to take into account:

* Orders are sent from Monday to Friday.

* Orders placed on weekends, from Friday night and throughout Sunday will be sent on Monday of the following week.

* Holidays and non-working days are not shipped.

* Deliveries are made Monday through Friday

* Changes of delivery address once the shipment of the order has been notified will be charged as a new shipment. Please make sure that there is someone to receive the package at the indicated delivery address. If when you place the order you see that the address is wrong write us as soon as possible so that we can correct it before sending.


WORLDWIDE SHIPPING
For worldwide shippings, please contact: shop@laurajorge.com

EC fiscal area do not have VAT (ES Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which LAURA JORGE JEWEL will not accept liability.

DELIVERY
Notwithstanding the provisions of the clause regarding the availability of the products and unless extraordinary circumstances occur, we will try to send the order before the delivery date shown in the Order Confirmation in question.

These terms can be extended up to 30 days for some of the following reasons:

Product sold out in stock.
Personalization of the products.
Special items
Unforeseen circumstances not attributable to LAURA JORGE
If for some reason we could not meet the delivery date, we are committed to contact the Customer as soon as possible (from the date you placed the order) and we will inform you of this circumstance and we will give you the option to continue with the purchase establishing a new delivery date or cancel the order with the total refund of the amount paid.

Keep in mind, in any case, that home deliveries are not made on Saturdays, Sundays or holidays.

For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the package, which will be accredited by signing the receipt of the order at the agreed delivery address. Therefore, we recommend that you always check that the address you provide is correct. If a shipment has been delivered, but you do not have it, the responsibility is yours.

 

IMPOSSIBILITY OF DELIVERY
The Client agrees that you or a third party indicated by you are at the address indicated to receive the package.

In case of not being at the address indicated the first time, the carrier will insist up to three times.

If it is impossible to make the delivery of your order, your order will be returned to our warehouse. Likewise, LAURA JORGE will contact you explaining where your order is located and how to make it be sent to you again.

The additional expenses derived from the impossibility to make the delivery for having provided an incorrect delivery address, telephone and / or incorrect contact email, or for repeated absence of the recipient or for not withdrawing from the carrier's warehouse its package after the term that each Transport mark according to your conditions, will be borne by the buyer.

Please bear in mind that the transport derived from the termination of the Contract has an additional cost, for which we will be authorized to pass on the corresponding costs.

TRANSMISSION OF RISK AND PROPERTY
The risks of the products will be borne by the customer from the moment of delivery.

The client will acquire ownership of the products when LAURA JORGE JOYAS receives full payment of all amounts owed in relation to them, including shipping costs, or at the time of delivery (according to the definition contained in the previous clause). ), if it took place at a later time.

 
RIGHT OF WITHDRAWAL
In the event that the CLIENT, after receiving the purchased Product is not satisfied, it has a term of 14 calendar days from the date of receipt of the order to execute the right of withdrawal, return or change without the need for justification.
Products made according to the CLIENT's specifications or clearly customized can not be returned. The right of withdrawal, return or exchange will not be applicable to said products.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in the case that the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal, the CUSTOMER must notify its decision to withdraw from the Contract through an unequivocal statement (for example, a letter sent by postal mail to LAURA JORGE JOYAS to the address, C / Lain Calvo 32, 09003, Burgos or by email: shop@laurajorge.com.

For this, you can use the return form that is collected at the end of this section indicating your willingness to desist, your data and the order of the one you intend to desist along with the item detail
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding term expires.

Consequences of withdrawal
Your right to withdraw from the Contract shall apply exclusively to those products that are returned under the same conditions in which the client received them. No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the / the product / s while they are in your possession. Please return the item including all original packaging, instructions and other documents that accompany it.

In case of withdrawal by the CUSTOMER, all payments received from him will be returned, except for the costs arising from the return of the items, no later than 14 calendar days from the date on which we are informed of its decision to withdraw from this Contract.

Said reimbursement will occur using the same means of payment used by the CLIENT for the initial transaction.

In any case, we can retain the refund until we have received the goods, or a proof of their return.

The CLIENT must return or deliver the products directly within a maximum period of 14 calendar days from the date on which he communicates his decision to withdraw from the Contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.

No refunds will be accepted freight collect. The CLIENT will be responsible for the return costs and will be responsible for sending the items through a secure delivery system and with signature delivery.

The client will assume the cost and risk of returning the products, as indicated above. If you have any questions, you can contact us through our email: info@laurajoge.com

 

Returns of defective products
In the cases in which the CLIENT considers that at the time of delivery the product does not comply with the provisions of the Contract, he should contact us immediately through our contact form providing the product data as well as of the damage suffered and we will indicate the way to proceed.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.

The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item and the costs incurred by the CUSTOMER to return it to us. The refund will be made in the same means of payment that was used to pay for the purchase. In any case, the rights recognized by current legislation are safe.

Withdrawal form

The client will receive the withdrawal form with his order but, in case he needs it, the information that must contain is the following.

- Attention to:
Jewelery Laura Jorge - C / Lain Calvo 32 - 09003 - Burgos

- I hereby inform you that I am withdrawing from our sales contract (order data) of the following products: (description as it appears on the website)
- Order on ...... and received the ...
- Customer name:
- Customer's address:
- Signature of the client: (only if the present form is presented on paper)
- Date:

To facilitate the return process, return labels are included with the address of our Returns Center.
Laura Jorge Jewelry
C / Lain Calvo 32
09003
Burgos

As proof of your return, we recommend that you keep the receipt of your return to track the delivery in our Returns Center and avoid loss.


VALUE ADDED TAX
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of Spanish VAT if the address of delivery is in Spanish territory.

The applicable VAT rate will be the legally valid one at all times depending on the specific article in question.

In the orders destined to the Canary Islands, Ceuta and Melilla, the deliveries would be exempt from VAT without prejudice to the application of the corresponding taxes and tariffs according to the regulations in force in each one of them.

PHOTOGRAPHS
Given the special characteristics of the products marketed by LAURA JORGE JOYAS on its WEBSITE, there are slight differences between each product or service acquired, mainly due to the uniqueness and exclusivity of each and every one of the materials and stones used in its manufacture. which is also, to a large extent, artisanal.

Therefore, there are no two LAURA JORGE products exactly the same and, in any case, it is inevitable that the product delivered to the customer differs slightly from that shown in the photographs included in the website purchase process (even if it had been the same). In no case, these differences will imply the delivery of products or services with a lower quality of materials than those expressly mentioned in the WEBSITE.

Likewise, the CLIENT is informed and is aware that the size of the photographs contained in the Portal does not correspond to the actual size of the LAURA JORGE products offered. Some items may appear a bit larger or smaller than their actual size due to the screen configuration and photographic technique. Other items can be represented in a size larger than their actual size in order to clearly show the details, or smaller than their actual size, in order to show the full article. Likewise, the color tonalities in the photographs of the products of the WEBSITE may be altered by the resolution of your monitor and may differ from the actual ones.

Therefore, the client is informed and expressly consents to these circumstances and differences, without these being the cause of termination of the Contract.

 

EXISTENCE OF GUARANTEE
LAURA JORGE offers its customers products and services of the highest quality.

The gold used for the manufacture of LAURA JORGE pieces is first law of 750 thousandths (18 carats), the first law silver of 925 thousandths, the platinum of first law 950 thousandths.

The diamonds used by LAURA JORGE are accompanied by their GIA / HRD and IGI certificates and the conditions of the "Kimberley Treaty" (certification system for international trade in diamonds not coming from countries in conflict) are fulfilled.

The precious stones that are used in the creations of LAURA JORGE have always been selected directly by herself, maintaining demanding quality criteria, and respect for the stone, choosing those free of any treatment whenever possible. We can guarantee that the stones used will maintain their essence, they may not be perfect in dimensions, but we can assure that they will be the most beautiful and that this will be maintained in our creations.

LAURA JORGE, will respond to the CUSTOMER for any lack of conformity that the deliveries manifest, as established by current regulations. The consumer must inform the seller of the lack of conformity within two months of having knowledge of it. Failure to comply with this deadline will not result in the loss of the right to adequate sanitation, the client being responsible, nevertheless, for the damages or losses actually caused by the delay in the communication. In any case, the warranty is excluded for those damages caused by the use or by an improper use, as well as in general all those excluded by the current legislation.

In any case, without prejudice to the above, the LAURA JORGE products purchased by the CLIENT through the purchase procedure established on the WEBSITE have the legal guarantee of the consumer goods, that is, their compliance with their description in the WEBSITE and with these Particular Conditions.

LAURA JORGE does not cover the cost of shipping to the after-sales service in case the warranty has expired.

 

RESPONSIBILITY AND LIABILITY EXEMPTION
Except as expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

Notwithstanding the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise provided in these Conditions, we will not accept any responsibility for the following losses, regardless of their origin:

Losses of income or sales:
loss of business;
loss of profit or loss of contracts;
loss of anticipated savings;
data loss; Y
loss of management time or office hours
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established expressly the opposite in it.

All descriptions of products, information and materials that appear on this website are provided "as a true body" and without express or implied warranties on them except those established by law.

The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the Contract.


CUSTOMER SERVICE
The purchasers of LAURA JORGE products can direct their questions, complaints and claims to the following address: shop@laurajorge.com or LAURA JORGE - C / Lain Calvo 32, 09006 Burgos Spain.

LAURA JORGE does not cover the cost of shipping to the after-sales service in case the warranty has expired.

INTELLECTUAL AND INDUSTRIAL PROPERTY
The WEB SITE belongs to LAURA JORGE JOYAS and as a consequence it is totally forbidden to use it without our prior express authorization in writing.

The intellectual and industrial property rights over the contents of the WEBSITE (including products sold, designs, texts, images, typographies, graphics, icons, photographs and other audiovisual or sound content), its graphic design, the distinctive signs (trademarks and trade names), the underlying computer programs, including the source codes, as well as the different elements that make up the WEBSITE belong to LAURA JORGE JOYAS and only LAURA JORGE JOYAS has the right to use and exploit them, and / or In your case, you have the necessary authorization to commercialize them through your WEBSITE. and in that sense they constitute works protected by the legislation of intellectual and industrial property in force, both nationally and of other jurisdictions.

The CLIENT acknowledges and accepts that the Products, as well as their contents, wrappings, materials, etc., are subject to Intellectual and Industrial Property rights, whose ownership corresponds to LAURA JORGE JOYAS. and / or to third parties.

The CLIENT acknowledges and consents that all copyright, registered trademark and other intellectual property rights over the materials or content provided as part of the website correspond at all times to LAURA JORGE JOYAS or to those who granted us a license for its use.

The user may use said material only in the manner in which LAURA JORGE JOYAS expressly authorizes it or who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact information.

The acquisition of the Products and the use of the STIO WEB of LAURA JORGE JOYAS in no case will be understood as a renunciation, transmission, license or total or partial cession to the CLIENT of the intellectual and industrial property rights owned by LAURA JORGE JOYAS or, in your case, the third to which they correspond.

The user is not given any intellectual or industrial property rights over the WEBSITE or any of its component elements, or the products acquired through the WEBSITE, being expressly forbidden to the customer the alteration, exploitation, reproduction, transformation, distribution, public communication, making available, extraction, reuse, re-sending or use of any nature, in whole or in part, by any means or procedure, of any of them, except in cases where it is expressly authorized by the owner of the corresponding rights, LARA JORGE JOYAS or, where appropriate, the third to which they correspond.

The User may view and obtain a temporary private copy of the contents for their exclusive personal, private and non-collective use in their computer systems (software and hardware), provided it is not for the purpose of developing collective or commercial or professional activities . The user must refrain from obtaining, or attempting to obtain, the contents by means or procedures other than those that in each case have been made available or indicated for that purpose or those that are habitually used on the Internet (provided that the latter do not entail a risk of damage or disablement of the WEBSITE). The user must respect at all times all intellectual and industrial property rights over the WEBSITE, owned by LAURA JORGE JOYAS or third parties.

In any case, LAURA JORGE JOYAS. reserves the right to modify, at any time and without prior notice, the presentation and configuration of the WEBSITE, as well as these Particular Conditions

LAURA JORGE S.L. reserves the right to exercise the corresponding civil or criminal actions against users who violate their industrial or intellectual property rights.

FRAUD VERIFICATION
In order to protect our customers and maintain the security of buying online, we can verify the information you provide when sending an order. These controls may include address verification and payment method to prevent fraud.

COUNTERFEIT ALERT
Since its foundation, LAURA JORGE JOYAS strives to guarantee high quality standards in all its products.

LAURA JORGE JEWELS products are exclusively available on the WEBSITE (www.laurajorgee.com) and at the LAURA JORGE JOYA physical establishment. Buyers should take care of alleged LAURA JORGE JOYAS products sold through unauthorized channels.

We beg you, be careful with the fakes. When buying any piece of LAURA JORGE, a certificate of authenticity will be issued certifying the legitimacy of the product and it is valid with respect to any imperfection in the production.

Please contact our customer service if you detect any possible case of counterfeiting of our products.

RESPONSIBILITIES OF THE COMPANY
LAURA JORGE JOYAS guarantees the quality of the service contracted through the WEBSITE.

All the rights that the laws in force guarantee to consumers and users are guaranteed.

Failure to comply with any of these Terms and Conditions may result in the return of products purchased by the CLIENT.

 

CUSTOMER'S RESPONSIBILITIES
The CLIENT undertakes to make lawful use of the Services, without contravening the current legislation, or injuring the rights and interests of third parties.

The Client guarantees the veracity and accuracy of the data provided when filling in the contract forms, avoiding causing damages to LAURA JORGE JOYAS, as a result of the incorrectness of the same.

Failure to comply with any of these terms and conditions may result in the withdrawal or cancellation of the Services by LAURA JORGE JOYAS without prior notice to the Client and without giving any right to compensation.

 

VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful. You will not try to have unauthorized access to this web page, to the server in which said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause could entail the commission of infractions typified by the applicable regulations. We will report any breach of this regulation to the competent authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same or those that it redirects.


LINKS FROM OUR WEB PAGE
In the event that our website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without our having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.

 

WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications that we send to you be in writing. By using this WEBSITE, you agree that most of those communications with LAURA JORGE JOYAS are electronic. We will contact you by email or we will provide information by posting notices on this WEBSITE. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

 

NOTIFICATIONS
The notifications that you send us should preferably be sent through our contact form in the email shop@laurajorge.com. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by the CLIENT at the time of placing an order.

 

ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Contract is binding both for the CLIENT and for LAURA JORGE JOYAS, as well as for our respective successors, assignees and assignees.

The CLIENT may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations deriving from it, without having obtained our prior written consent.

We may transfer, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from it, at any time during the term of the Contract. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have been recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted him.

 

EVENTS OUTSIDE OF OUR CONTROL
We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, whose cause is due to events that are beyond our reasonable control ("Force Majeure").

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  • Strikes, lockouts or other industrial action.
  • Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or war preparations.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  • Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligations arising from Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract despite the Cause of Force Majeure.

RESIGNATION
The lack of requirement on our part of the strict compliance on your part of any of the obligations assumed by you under a Contract or of these Conditions or the lack of exercise on our part of the rights or actions that could correspond to us of said Contract or of the Conditions, shall not imply any waiver or limitation in relation to said rights or actions nor shall it exempt you from complying with such obligations.

No waiver on our part of a right or concrete action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver by us of any of these Conditions or rights or actions arising from the Contract shall take effect, unless it is expressly established that it is a waiver and formalized and communicated to you in writing in accordance with the provisions of the section of Notifications above.


PARTIAL NULLITY
If any of these Conditions or any provision of a Contract were declared null and void by a final decision issued by the competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of nullity.

 COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between the CLIENT and LAURA JORGE JOYAS in relation to the purpose thereof and supersede any other agreement, agreement or prior promise agreed between you and We verbally or in writing.

The CLIENT and LAURA JORGE JOYAS acknowledge having consented to the execution of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations conducted by the two before said Contract, except for that which is expressly mentioned in these Conditions.

Neither the CLIENT nor LAURA JORGE JOYAS shall have any action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless that fraudulently made uncertain statement was made) and the only action of that the other party will dispose will be for breach of contract in accordance with the provisions of these Conditions.

 

COMPETENT JURISDICTION AND APPLICABLE LAW
The use of the WEBSITE and the contracts for the purchase of products through said website will be governed by current Spanish legislation.
For any dispute arising from this online sales contract, the Spanish courts will be competent. Likewise, the Spanish law (Consolidated Text of the General Law for the Defense of Consumers and Users) will apply in everything that is not foreseen in this contract.

LAURA JORGE JOYAS will pursue the breach of these Terms and conditions and any misuse of the WEBSITE exercising all civil and criminal actions that may correspond to and assist in law.
If you are hiring as a consumer, nothing in this clause will affect the rights that are recognized by current legislation.

The European Commission offers a platform for alternative dispute resolution, which you can use as a consumer and which is available at the following link: http://ec.europa.eu/consumers/odr/
LAURA JORGE is not affiliated with any association and organization that offers an extrajudicial system of conflict resolution.